I am a new customer, is there anything I should know?
We have a minimum delivery of 100 gallons. If an order is placed for less than 100 gallons or your tank takes less than 100 gallons, there is a fee of $35.
We require a tank inspection on our first delivery only. This is a quick inspection made by our driver and there is no cost to our customers. Someone will need to be home to let the driver in.
We accept credit card or cash payment for your first three deliveries. After that, we will accept payment by check.
What happens if the price changes after I place my order?
Once you place your order, your price is guaranteed for the quantity ordered. Your price will not go up or down.
When will I receive my oil delivery?
When placing your order, you will be notified of your deliver by date. Your delivery day is based on the amount of orders we receive and when we will be in your area. Our delivery schedule is subject to change due to inclement weather, vehicle maintenance, and/or other circumstances beyond our control.
When will I run out of oil?
Using the chart below you can estimate how much oil you will use per day based on the size of your home and the outside temperature.
Keep in mind, most homes have a 275 or 330 gallon oil tank. Use the chart below, along with the current level in your tank, to determine how long your tank will last.
How much fuel should I order?
Wondering how much fuel you have in your oil tank and how much you should order? This chart shows where your fuel gauge is and how much you would need to order to get your desired fill up. Our minimum delivery is 100 gallons.
How is heating oil stored?
Heating oil is stored in an oil tank that is usually located somewhere on your property! Normally it’s located in your basement or garage. Sometimes, its even located outside above ground. Although there is the occasional underground tank, but they aren’t that common nowadays.
How is heating oil delivered?
The only way to get heating oil delivered to your home is by a truck. There is no underground network of pipes that deliver the oil directly to homes like with natural gas. Due to this, the truck must deliver oil to your home, connect to the fill pipe and fill your tank through there.
Oil is delivered through the fill pipe (right), while air escapes the tank through the vent pipe (left).
How does automatic delivery work?
If you sign up for automatic delivery, we take care of filling your tank automatically. We use software to estimate how much oil you are using based on your delivery history and weather events. Automatic delivery is a super convenient way to take one more thing off your to do list and let us keep you warm all winter.
Can I just order heating oil as I go?
Yes, absolutely. This is called ‘will-call’ in our industry. If you would like to monitor your own tank and place an order when you’re low, you can simply give us a call or order online 24 hours a day. Our easy-to-use online ordering system lets you check prices and place an order securely in seconds.
What do I do if I run out of heating oil?
- Make sure that you are actually out of heating oil! Often times there can be an issue with your burner or thermostat. Check that everything is working as it should and your burner switch wasn’t accidentally switched off.
- Order oil! It’s important to order oil right away – and give us a call to make sure we know you’re out so we can prioritize your delivery.
- If we can’t get there right away, go to the gas station and grab 5 or 10 gallons of diesel to hold you over. Pour the diesel into the fill pipe on the outside of your house.
- Restart the burner by pressing the reset button. Don’t do this more than two times. If it doesn’t restart after two tries, call us and and we can arrange for a technician to come out and bleed your lines.
Need heating oil?
Give us a call today to sign up for Automatic Delivery, or click below to order using our secure online ordering service.